KXOOL AGRO FOOD PVT. LTD.

Registered/Business Address:
Balharpur, Bori, Lalburra, Balaghat (M.P.) – 481441

GSTIN: 23AALCK3154H1ZM
FSSAI License No.: 21425270000030
Email: kxoolagro@gmail.com
Website: www.kxoolagrofood.com
Helpline: +91 7771003570

Product Information

The Website may provide product information including product name, description, ingredients, net quantity, MRP/price, nutritional information, preparation instructions, storage instructions, shelf-life/date information and other relevant product details, wherever applicable.

Preparation & Usage

Ready-to-Cook, Instant and other food products should be prepared and used according to the preparation, cooking, storage and usage instructions provided on the product packaging and/or Website.

Product Information Updates

The Company may update, modify or revise product information from time to time due to changes in product formulation, ingredients, packaging, regulatory requirements or other business requirements.

Product Images

Product photographs and images displayed on the Website are for representation/reference purposes. Actual products may have minor variations in appearance, colour, texture, packaging or presentation.

Product Availability

Display of a product on the Website does not guarantee that the product will always be available. Product availability is subject to stock and operational conditions.

Accuracy of Information

The Company will make reasonable efforts to keep product information accurate and updated. Any inadvertent, typographical or technical errors may be corrected or updated by the Company.

Food Safety

The Company will make reasonable efforts to manufacture, process, package and supply food products in accordance with applicable food safety, hygiene, quality and regulatory requirements.

Storage

Customers should follow all storage instructions provided on the product packaging and/or Website.

Shelf Life / Expiry

Customers should check the manufacturing/date marking, Best Before/Expiry information and applicable instructions before consuming any product. Products should not be consumed after the applicable expiry date.

Opened Products

After opening the package, the product should be properly closed and stored according to the instructions provided on the packaging.

Damaged or Tampered Packaging

If a package appears open, torn, leaking, visibly damaged or tampered with at the time of delivery, the customer should not consume the product and should inform the Company as soon as reasonably possible.

Allergen Information

Where applicable, allergen-related information will be provided on the product packaging and/or Website. Customers having an allergy, intolerance or sensitivity to any ingredient should carefully review the available ingredient and allergen information before purchase and consumption.

Improper Storage or Preparation

The Company may not be responsible, to the extent permitted by applicable law, for issues arising due to improper storage, incorrect preparation, misuse or failure to follow product instructions.

Regulatory Compliance

Food product information and practices may be updated from time to time to comply with applicable Indian food safety and regulatory requirements.

Minimum Order Value

The minimum order value on the Website is INR 999, subject to applicable offers and terms.

Product Prices

Product prices will be displayed in Indian Rupees (INR/₹) on the Website.

Taxes

Applicable GST and other statutory taxes or levies, wherever applicable, will be charged in accordance with prevailing law.

Payment Methods

The Website may accept the following payment methods:

• UPI
• Debit/Credit Card
• Net Banking
• Cash on Delivery (COD)

Availability of payment options may depend on the payment gateway, location and applicable conditions.

Free Delivery

Eligible orders will be provided Free Delivery, subject to serviceability and applicable terms.

Price Changes

The Company may change product prices, discounts, offers and other commercial terms from time to time. Changes will generally apply to future orders.

Payment Failure

If a payment fails, is declined, reversed or remains incomplete, the order may not be processed. The customer may need to retry the payment or contact the Company.

Incorrect Pricing

If an incorrect price is displayed due to a technical, typographical, system or listing error, the Company may, subject to applicable law, correct the price, reject or cancel the affected order and process a refund where applicable.

Order Placement

Placing an order on the Website constitutes a request to purchase the selected product(s). An order is subject to confirmation/ acceptance by the Company.

Order Confirmation

Order confirmation may be communicated through the customer’s registered mobile number, email, Website notification or other available communication method.

Cancellation by Customer

The customer may request cancellation of an order before the order has been dispatched. Once an order has been dispatched, cancellation may generally not be available.

Cancellation by Company

The Company may cancel an order where appropriate, including but not limited to:

• Product unavailability
• Incorrect or technical pricing
• Payment issues
• Incorrect or incomplete customer information
• Delivery/serviceability limitations
• Suspected fraudulent or unauthorized transactions
• Regulatory or business reasons
• Circumstances beyond reasonable control

Where applicable, eligible amounts will be refunded.

Change of Mind

Food products are not eligible for return or refund solely due to change of mind, personal preference or the customer not liking the product, subject to applicable consumer rights and law.

Damaged, Wrong, Missing or Tampered Product

If the customer receives a Damaged, Tampered, Wrong or Missing Product, the Company may, after verification, provide either a Replacement or Refund, as applicable.

Refund Processing

Approved refunds will be processed through the applicable payment method, payment gateway or other appropriate method. The actual time for the refund to be credited may depend on the bank or payment service provider.

Failed or Duplicate Payment

If an amount is debited despite payment failure or duplicate payment, the Company may verify the transaction and process an applicable reversal/refund.

Delivery Area

The Company provides delivery across India, subject to courier/logistics serviceability.

Delivery Time

Orders will generally be delivered within 7–12 days after order confirmation. Actual delivery time may vary depending on location, courier/logistics partner, product availability, holidays, weather, transportation conditions and other circumstances.

Delivery Charges

Eligible orders will receive Free Delivery, subject to applicable serviceability and terms.

Customer Responsibility

The customer must provide accurate and complete delivery information, including:

• Name
• Complete Delivery Address
• Mobile Number
• PIN Code
• Other required information

Incorrect Address or Customer Unavailability

If delivery fails due to an incorrect/incomplete address, incorrect contact details or customer unavailability, additional delivery attempts, delay or other applicable consequences may apply.

Courier / Logistics Partners

The Company may use third-party courier and logistics partners for delivery.

Delivery Delays

Delivery may be delayed due to weather, natural events, transportation disruptions, courier delays, strikes, government restrictions, technical issues or other circumstances beyond the Company’s reasonable control.

Damaged Package

If the package appears visibly damaged or tampered with at delivery, the customer should, where possible, report the issue at the time of delivery and inform the Company as soon as reasonably possible.

Food Safety During Delivery

The Company will make reasonable efforts to maintain applicable food-safety requirements during the delivery process.

Complaint Period

Customers should report any Damaged, Tampered, Wrong or Missing Product to the Company as soon as reasonably possible after delivery.

Complaint Information

The customer may be required to provide:

• Order ID / Order Number
• Registered Mobile Number
• Product Name
• Details of the Issue
• Delivery Details
• Other relevant information

Photo / Video Evidence

For verification purposes, the Company may request photographs or videos of the product, packaging, shipping label, invoice or other relevant evidence.

Verification

The Company may verify the complaint based on the information and evidence provided by the customer.

Resolution

For eligible complaints, the Company may provide: Replacement OR Refund, depending on the nature and verification of the complaint.

Wrong Product

If the customer receives a product different from the product ordered, the Company may provide a Replacement or Refund after verification.

Missing Product

If any paid product is missing from the order, the customer should inform the Company. After verification, an applicable resolution may be provided.

Customer-Caused Issues

Issues arising due to incorrect address, improper storage, incorrect preparation, misuse, improper handling or other customer-related causes may affect replacement/refund eligibility.

Complaint Resolution

The Company will inform the customer of the applicable resolution based on the nature and verification of the complaint.

Lawful Use

Customers must use the Website only for lawful purposes. Customers must not misuse the Website, obtain unauthorized access, conduct fraudulent activities, introduce malicious code or perform activities that may harm the Company, Website or other users.

Intellectual Property

The Website may contain the Company’s name, logo, brand names, product names, text, photographs, graphics, designs, videos, product descriptions and other content that may be owned by or licensed to the Company. Such content may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.

Third-Party Services

The Website may use third-party payment gateways, courier/logistics providers or other third-party services and links. Such services may be subject to their respective terms, policies and conditions.

Website Availability

The Company will make reasonable efforts to keep the Website available and functional. However, temporary interruptions may occur due to maintenance, server issues, technical failures, network problems or other circumstances.

Website Information

The Company will make reasonable efforts to keep Website information accurate and updated. Technical, typographical or inadvertent errors may be corrected or updated.

Privacy

Customer personal information will be handled in accordance with the Company’s Privacy Policy and applicable law. A separate Privacy Policy should be made available on the Website where required or appropriate.

Updates to Terms

The Company may modify, update, revise, suspend or replace these Terms & Conditions from time to time. Updated Terms will be published on the Website and will apply subject to applicable law.

Limitation of Liability

To the extent permitted by applicable law, the Company will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, transportation disruption, government restrictions, third-party service failures, technical/network failures or similar events.

Nothing in these Terms is intended to exclude or restrict any consumer or legal rights that cannot lawfully be excluded or restricted.

Force Majeure

The Company will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, flood, fire, epidemic/pandemic, war, civil disturbance, strikes, government restrictions, transportation disruption, power/network failure, courier disruption or major technical failure.

Governing Law

These Terms & Conditions and matters relating to the Website shall be governed by the applicable laws of India.

Dispute Resolution

In case of any dispute, the parties may first attempt to resolve the matter amicably. If the dispute cannot be resolved amicably, it may be brought before the competent court or authority in accordance with applicable Indian law.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to remain effective to the extent permitted by law.

Entire Agreement

These Terms & Conditions constitute the principal terms governing the use of the Website and online purchases. Other applicable policies, notices and conditions published on the Website may also apply.